A Seattle story
The Tuesday the questionnaire asked the right question
the co-founder of a 19-person software startup in Pioneer Square
It is a Tuesday in early November, dark by 4:30, and the co-founder has a 212-question security questionnaire open on one screen and the company's cloud console open on the other. A Bellevue enterprise wants to sign before quarter end. Their procurement team wants the questionnaire back by Friday. It is the first one the startup has ever received.
The first forty questions are easy. Question 41 asks whether backups are tested. The co-founder checks and finds the nightly database backup has been failing silently since March, which nobody knew because nobody had ever needed it. He writes in progress and keeps going.
Question 58 asks whether access for departed staff is removed within one day. He opens the user list. A contractor who left in June still has an administrator role, and the co-founder reaches for the disable button, then stops to read the login history first.
The account was used at 3:10 that morning from a country nobody on the team has visited.
What changes the ending
- Accounts inventoried, a departure that removes access the same day, and a monthly review that catches what the offboarding checklist missed (CIS 5 Account Management)
- Backups restored on a schedule, so the answer to question 41 is a date, not a hope (CIS 11 Data Recovery)
- Console and login logs that a human engineer reviews, so a 3 a.m. sign-in from a strange country pages someone that night instead of surfacing in a questionnaire months later (CIS 8 Audit Log Management)